Shipments and Returns Policy

SHIPPING

Customer orders are generally shipped within 1 business day after receipt of payment, Monday through Friday only (we do not work weekends or holidays). Goods are shipped using our choice of FedEx Ground, FedEx Express or FedEx Freight. We will gladly ship to a freight forwarder or PMB, but we do not allow freight pickup from our warehouse.

SIGNATURE IS REQUIRED FOR SOME DELIVERIES: Do not order if you or your designated receiver cannot sign for your deliveries. If you cannot sign for your packages, you need to discuss this with us before placing an order.

DOCUMENTATION REQUIREMENTS : If your quality assurance manager requires specific documentation for regulatory compliance, you need to make sure such documentation is available BEFORE you place an order. We act solely as a reseller – we are not a manufacturer and cannot complete documentation written for completion by a manufacturer. Most of our manufacturers will NOT complete questionnaires and will only refer you to their ISO certificate or CAPA documentation.

RETURNS

1). It is the customer's responsibility to have technical knowledge of the products being ordered. Incorrect selection by the customer will NOT automatically result in free exchanges or refund of charges.

2). Products that are not in the original sold condition are not accepted for return or exchange.

3). Sterile items are never accepted for return.

4). Requests for returns must be made in writing within 5 business days after receipt of the merchandise. A Return Merchandise Authorization (RMA) must be issued, and all returned product must have this RMA and associated emailed return authorization included with the return.

5). All approved returns with an RMA will still incur a 20% restocking fee deducted from the credit. Shipping charges are never refunded. Reshipment charges of alternate items will apply.

 EXPORT SHIPMENTS: We do NOT give refunds for products confiscated by any Customs Agents. Please ask for specific detailed assistance BEFORE you place an order. Providing us with your VAT or EORI Number is beneficial for Customs clearance.

SHIPMENT DELAYS: Delays in package delivery due to weather (at any point in the shipping route), public demonstrations, pandemic or other “acts of nature” will not result in refunds for the delay in shipping. Non-refundable delays include: regional forest fires, weather (flood, tornado, earthquake, hurricane, snow, ice, etc), or civil unrest (demonstrators blocking transit pathways, etc) ANYWHERE along the route between our location and yours.  

DAMAGES: You must inspect all shipments immediately upon delivery.

We must receive notice of the damages within 5 business days of delivery or no claim adjustment will be made available to the customer. If there are any damages, all of the original packaging material (both outer and inner packing, styrofoam, bubble wrap, etc), as well as the damaged items must be kept until a FedEx delivery driver is able to come out and inspect the package.

COLLECT SHIPMENTS ON CUSTOMER ACCOUNT: If the goods were shipped collect on the customers account, the customer (YOU) will not receive reimbursement from us; you would contact your account representative and receive reimbursement from the carrier